WPTV: Brightline passengers say canceled late night train stranded them in Miami

Posted on October 8, 2018

By: Andrew Lofholm, WPTV

WEST PALM BEACH, Fla. - Frustrated Brightline customers say a canceled late-night train to West Palm Beach left them stranded in Miami.

“You have no concern for our safety and security. You abandoned us,” said Melissa Rogozinski, who was one of the eight people who thought they would be on the 11:58 p.m. train north from Miami to West Palm Beach on Sept. 22.

Richard Rivera took his wife and twin 8-year-old boys to the Marlins game that day. He says they were never told their return trip was canceled.

Another passenger, Mark Lopez, and his companion had their initial 11:13 p.m. train canceled via email and was scheduled on the 11:58 p.m. No mention that would also be canceled.

From an email promotion, Melissa Rogozinski, learned about the 11:58 p.m. train. She planned to buy her tickets day of for her and her companion. She says there was no follow up that ride wasn’t happening.

“There was absolutely no communication by Brightline at all,” she said.

All strangers until that night. They showed up and learned their shared fate. They even took a group photo.

“We get there. Everything was closed. Just people cleaning inside and they wouldn’t open the door,” Rivera said.

The three parties instead, all took respective $80-plus Lyft rides back to West Palm Beach…

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